1. Know the location of your septic tank.

We can’t pump your septic tank, if we don’t know where it is. Therefore, when you schedule service, do your best to explain where your tank is. If you are home when we come to pump out your septic tank, show our pumper exactly where it is. This is particularly important if it is our first time working at your property.

But what if I don’t have a clue where my septic tank is? Don’t worry! It’s nothing to be embarrassed about. Just let us know so that we can send the right equipment to provide locating services. With state-of-the-art electronic locators, our experts are well equipped to find your septic tank. Once you know the location of your septic tank, consider keeping detailed notes or even a drawing of your septic system.
 

2. Make sure the lid of your septic tank is accessible.

In order to remove waste from your septic tank, we must take the lid off and pump the tank through an access port. Ideally, this access port should be at least 18 inches in diameter so that our pumper can move the hose around to remove all solids from the tank. Let us know if the lids of your septic tank are covered by anything such as dirt, a deck, or a sidewalk.

It is common for the lids of a septic tank to be buried under several inches to a couple feet of dirt. If your septic tank lids are underground, dig them up so that we have access to the tank. If you can’t dig the lids up yourself, let us know when you schedule so that we can allot enough time and bring the needed equipment to uncover your lids. Ask us about installing a riser so that you don’t have to dig up your lids every time your tank needs pumped out. A riser pipe brings the access port of your tank to ground level so that it is easily accessible with no digging involved. 
 

3. Measure the distance from your driveway to your septic tank. 

Our trucks carry approximately 150 feet of hose on them, so we must be able to park within 150 feet of your tank. If your tank is further than 150 feet from a safe parking spot in your driveway or on the road, then you must let us know so that we can bring additional lengths of hose. Be sure to move cars and other obstacles out of the driveway, cut tall grass around your tank, shovel snow and de-ice your driveway in the winter, and please alert us of any low hanging wires or tree branches.
 

4. Inform us of any problems you are having with your septic system. 

Is septic backing up into your house? Is there a wet spot in your yard? Let us know about any problems you are having with your septic system. Pumping the septic tank will resolve many common problems, but some issues require further action. By providing as many details as possible when you schedule service, you’ll help our technicians assess the situation and arrive at your home prepared to resolve the issue.